Repairing Broward’s pool equipment since 1979
Downtown Pools has been a Broward County name since 1979, and most of that history is still in the building. Cary has been here for more than thirty years of it. What has changed is the focus.
Today the whole business is pool equipment. We diagnose it, repair it, replace it, install it and handle warranty work, across Broward County. Doing one thing is what lets us do it well.
Your weekly pool service keeps the water right. We look after the equipment that moves it — pumps, filters, heaters, automation, salt systems, and the plumbing between them. When something stops working, that is the call we take.
We work for homeowners, property managers and commercial facilities — and for other pool service companies, who call us when a job goes past routine. A service tech trusting us with their customer’s equipment is the best referral we get, and a good part of our week arrives that way.
Investing in our customers and partners
A repair goes well or badly long before anyone picks up a tool — in whether the equipment history is available, whether the quote is clear, whether the right information reaches the technician, and whether everyone involved knows what happens next. Those are the parts of Downtown Pools we keep investing in.
Every job is scheduled, quoted and recorded in one place, so what we found at a property in March is still on file when someone calls in September. Quotes are itemized before work starts. And when we find something wearing out that does not need replacing today, we will say that too — you can act on it now, plan for it, or leave it alone.
We pay attention to what people tell us. Reviews, follow-up conversations and the patterns we see across jobs show us what is working and where we need to improve. When the same question keeps coming up, or a handoff creates confusion, or something takes more effort than it should, we look at the process behind it and change it.
Homeowner, property manager or service professional — the goal is the same: make it easier to know what is happening, what comes next, and what you need in order to decide.
The name on the truck has been in Broward for over forty years. The care that goes into keeping it there is the part we work on every week.
Meet your team
Downtown Pools is a small team on purpose. There are no layers between the person who calls us, the person who diagnoses the problem, and the people responsible for making sure the work gets done properly.
Cary keeps the customer side moving, and has done for three decades. David owns what happens at your equipment. Melissa works on the business behind them — the standards, the systems and the decisions that shape how we work.
Your first call, and every one after
Cary
Customer coordination & accounts
Cary has been answering this phone for more than thirty years. He knows our customers, our history and how the business actually works — he schedules the jobs, keeps them moving, and handles the details around estimates, invoices and accounts.
Plenty of our customers skip the details altogether — “just get it done, Cary, and send me the invoice.” That kind of trust takes decades to earn, and it is why most of them have never needed to call anyone else.
At your pool
David
Field operations
David spent years in IT before moving into the field, and he will tell you he prefers it out here — the work, and the people. He diagnoses the problem, explains what he finds in terms you can use, and handles the repair or the installation.
The IT background shows up where it matters most: automation, controllers, and the equipment that is supposed to do it for you, so you can spend your time enjoying your pool.
Behind the business
Melissa
Owner
Downtown Pools is a woman-owned business
Melissa asks a lot of questions.
Her job is to keep improving the business behind the repair — how we make it easier to get the job done. A good business should be willing to look hard at itself, change what is getting in the way, and always look for better outcomes.
Credentials
- Florida Certified Pool/Spa Contractor — License #CPC1458736 (verify with the state)
- Authorized Jandy warranty service center
- Insured in Florida
- Serving Broward County since 1979
- Woman-owned business